1. Basic concepts.
1.1. Online store - an Internet site located at: https://rvrf.ru/ on which the Goods offered by the Seller for purchase and all subdomains associated with it are presented;
1.2. Online store visitor - a person who came to the site of the online store without the purpose of placing an Order;
1.3. User - an individual or legal entity, a visitor to the online store who accepts the terms of this Agreement and wants to place Orders in the online store;
1.4. Buyer - a User who has placed an Order in the online store;
1.5. Seller - https://rvrf.ru/;
1.6. Product - items presented for sale in the online store;
1.7. Order - a duly completed request of the Buyer for the purchase and delivery to the address specified by the Buyer / through self-pickup of the Goods selected in the online store.
2. General provisions.
2.1. The Seller sells the Goods through the online store.
2.2. By ordering Products through the online store, the User agrees to the terms set out below. In case of disagreement with the conditions set forth in this User Agreement (hereinafter referred to as the Agreement or the Public Offer), the User must immediately stop using the service and leave the Online Store.
2.3. This User Agreement, as well as information about the Product, are a public offer in accordance with Article 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation.
2.4. The Agreement can be changed by the Seller unilaterally without notifying the User / Buyer. The new version of the Agreement comes into force after 10 (ten) calendar days from the date of its publication.
2.5. The public offer is recognized as accepted by the Visitor of the online store / Buyer from the moment the Visitor registers in the online store, the Buyer places an Order without authorization, the moment the Buyer accepts the Order by phone.
2.6. By placing an Order, the User / Buyer agrees that the Seller can entrust the execution of the Agreement to a third party, while remaining responsible for its execution.
2.7. All rights and obligations under the Agreement concluded with the User arise directly from the Seller.
3. Subject of the agreement.
3.1. The subject of this Agreement is to enable Users to purchase the Goods presented in the online store.
3.2. This Agreement applies to all types of Goods and services presented in the online store, as long as such offers with a description are present in the catalog of the online store.
4. Registration in the online store.
4.1. Registration in the online store is carried out by clicking on the "Checkout" button.
4.2. Registration in the online store is not mandatory for ordering.
4.3. The Seller is not responsible for the accuracy and correctness of the information provided by the User during registration. So, if the Buyer indicates the wrong address and sends the paid goods to the wrong address or the employees of the transport company are unable to report the delivery of the goods to the terminal of the transport company due to an incorrect or unavailable phone number, the goods can be returned back to the sender (online store). Re-shipment of goods is made for a separate fee.
4.4. The user undertakes not to disclose to third parties the login and password specified during registration.
4.5. Communication between the User / Buyer and the Seller's representatives should be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use obscene words, abuse, offensive language, as well as threats and blackmail, regardless of the form and to whom they were addressed.
5. Goods and order of making a purchase.
5.1. The Seller ensures the availability of the Goods presented in the online store in his warehouse. The photographs accompanying the Product are simple illustrations to it and may differ from the actual appearance of the Product because products are constantly being improved and modernized. Descriptions / characteristics accompanying the Product do not claim to be exhaustive and may contain typographical errors. To clarify information on the Goods, the Buyer must contact the Seller by any means of communication specified in the online store.
5.2. In the absence of the Goods ordered by the Buyer in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order or cancel the Buyer's Order by notifying the Buyer by sending an appropriate email message to the address indicated by the Buyer during registration or by calling the Seller.
5.3. In case of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods is returned by the Seller to the Buyer in the manner in which the Goods were paid.
5.4. The Buyer is fully responsible for the provision of incorrect information, which entailed the impossibility of the Seller's proper performance of its obligations to the Buyer.
5.5. When processing the Order, the Seller, if necessary, can clarify the details of the Order, agree on the delivery date. The delivery date depends on the availability of the ordered Goods in the Seller's warehouse and the time required for processing and delivery of the Order.
5.6. The date of delivery of the Goods can be changed by the Seller unilaterally if there are objective, in the opinion of the Seller, reasons or force majeure.
6. Delivery of the order.
6.1. Self-pickup of goods is carried out from the warehouse at the addresses:
- Khabarovsk city, Younosti street, 17s2;
- Moscow city , Skandinavsky Boulevard, 5 building 3 (metro station "Teply Stan").
6.2. The Buyer who has placed an Order in the online store and indicated the delivery address agrees that his Order will be sent to the Buyer's delivery address using the services of third-party organizations such as Russian Post, SDEK, Energia, PEK, Business lines, Kashalot, Zheldor , other transport and courier services at the rates of these companies.
6.3. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
6.4. Upon delivery, the Order is handed over to the Buyer or to a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the "Recipient"). If it is impossible to receive the Order paid by cash by the above persons, the Order can be handed over to a person who can provide information about the Order (shipment number and/or full name of the Recipient), as well as pay the cost of the Order in full to the person delivering the Order.
6.5. In order to avoid cases of fraud, as well as to fulfill the obligations assumed, upon delivery of the prepaid Order, the person delivering the Order has the right to request a document proving the identity of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the Recipient's personal data.
6.6. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to him and the Order Recipient affixes his signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller refunds to the Buyer the cost of the order prepaid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.
6.7. The cost of delivery of each Order for individuals is calculated individually upon delivery of the goods to transport, postal and courier services, based on information about the delivery address of the Goods, weight, dimensions and delivery method. Delivery cost is paid upon receipt of the order in the transport, postal or courier service.
6.13. The obligation of the Seller to transfer the goods to the Buyer is considered fulfilled at the moment the courier delivers the Goods to the Recipient or receives the Goods by the Recipient at the pre-agreed place of issue of the Order (including the pick-up point).
6.14. When accepting an Order from a courier, the Recipient is obliged to inspect the delivered Goods and check it for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. In the absence of claims to the delivered Goods, the Recipient signs in the "Order delivery form" or another similar document provided by the courier, and pays for the Order (in the absence of a 100% advance payment or a valid contract concluded for legal entities). The signature in the accompanying documents indicates that no claims to the Goods have been made by the Recipient and the Seller has fully and properly fulfilled his obligation to transfer the Goods.
6.15. For legal entities - customers, upon receipt of the goods, you must have a seal or power of attorney.
6.16. The time and cost of delivery is set by the transport company that transports the goods.
6.17. The goods presented in the online store comply with the requirements of the legislation of the Russian Federation.
6.18. You can clarify the date, time and, if necessary, the delivery route by the track number of the transport company provided by the operator / manager, by any communication method specified in the online store.
6.19. The User understands and agrees that delivery is a separately paid service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends at the moment the Recipient receives the Goods and makes payment for it.
7. Payment for the goods.
7.1 The price of the Goods sold in the online store is indicated in rubles of the Russian Federation, excluding VAT.
7.2. The price of the Goods is indicated in the online store. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way in which it was paid.
7.3. The price of the Goods in the online store can be changed by the Seller unilaterally. The price of an Order made before the change in the price of the Goods is not subject to change.
7.4. Individuals pay in cash and for non-cash payment (payment through terminals by bank cards) to the courier upon delivery, or at the office upon pickup.
7.5. By legal entities Payment is made in cash and by bank transfer (on the basis of the concluded agreement and the invoice).
7.6. The Seller has the right to provide discounts on Products and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual are determined by the Seller independently and are indicated in the online store.
7.7. An order is considered incomplete if the Buyer reported a change in the purchase decision before the start of the assembly of the order in the warehouse. If the Buyer informed the Seller about this after the start of assembling the order at the warehouse, then changes in the configuration are not possible.
8. Return of goods.
8.1. A product can only be accepted if it is returned unused, undamaged, clean and in its original packaging. Items supplied in a set must be returned as a set. Returns will not be accepted for items purchased from other companies.
The cost of services for packaging, transportation and delivery to the city of Khabarovsk to the online store is paid by the Buyer himself.
8.2. The exchange of defective goods is made after the online store receives the returned goods.
The buyer has the right to exchange it for a similar product from the seller within 14 (Fourteen) calendar days from the date of delivery of a non-food product of good quality (not counting the day of its purchase) for a similar product from the seller, if the specified product did not fit in shape, size, style, color, size or configuration ... In case of expiration of the period of 14 (Fourteen) calendar days from the date of transfer, the Seller has the right to refuse to exchange the goods and return the money for the goods to the Buyer.
Refunds are made subject to the return of the goods to the store while maintaining the consumer properties of the goods, as well as the presentation (it has not been used). Delivery to the store in Khabarovsk - at the expense of the buyer.
8.3. The seller takes all possible measures to minimize the time for the exchange of goods. The maximum period for the exchange of goods cannot exceed the terms established by the legislation of the Russian Federation.
9. Confidentiality and information protection.
9.1. The personal data of the User / Buyer is processed on the basis of Federal Law No. 152 "On Personal Data" and in accordance with the Seller's policy regarding the processing of personal data.
9.2. When registering, the User provides personal data.
9.3. By providing his personal data to the Seller, the Visitor/User/ Buyer agrees to the processing of personal data, the receipt of personal data by the Seller from the Visitor/User/Buyer and other persons, the transfer of personal data to third parties to achieve the purposes of processing personal data and confirms that making a decision is valid freely, by their own will and in their interest.
9.4. Consent to the processing of personal data is given for the purpose of informing about new products, special promotions and offers, fulfilling obligations under this Public Offer, organizing the delivery of goods to Buyers, monitoring the satisfaction of the Visitor / User / Buyer, as well as monitoring the quality of services provided by the Seller.
9.5. The processing of personal data means any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
9.6. The Seller has the right to send informational messages, including advertising messages, to the e-mail and mobile phone of the User / Buyer with his consent, expressed through the commission of actions that uniquely identify this subscriber and allow him to reliably establish his will to receive the message. The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller of his refusal by phone or by sending a corresponding application to the Seller's email address. Service messages informing the User / Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User / Buyer.
9.7. Consent can be revoked at any time by revoking the acceptance of this Public Offer by means of a written appeal to the Seller. The processing of personal data can be continued if there are grounds specified in clauses 2-11 of part 1 of article 6, part 2 of article 10 and part 2 of article 11 of the Federal Law No. 152 "On personal data".
9.8. The seller has the right to use the "cookies" technology. Cookies do not contain confidential information. The Visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties for the purpose of generating statistics and optimizing advertising messages.
9.9. The Seller receives information about the IP-address of the Visitor of the online store. This information is not used to identify the Visitor.
10. Duration of the Public Offer.
10.1. This Public Offer comes into force from the moment it is accepted by the Visitor / Buyer, and is valid until the acceptance of the Public Offer is revoked.
11. Additional Terms.
11.1. The Seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties.
11.2. The online store and the services provided may be temporarily partially or completely unavailable due to maintenance or other work, or for any other technical reasons. The technical service of the Seller has the right to periodically carry out the necessary preventive or other work with or without prior notice to the Buyers.
11.3. In case of any questions and claims from the User/Buyer, he must contact the Seller by phone 8(800)201-85-27, e-mail: zakaz@rvrf.ru or in another accessible way. The parties will try to resolve all disputes that arise through negotiations; if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.